|About Us Krasnaya Nesting Dolls are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org|
|Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.|
We accept credit card, debit card, Paypal and Nochex.
We accept Visa and Mastercard through a secure payment provider. Back ordered items are not charged until they are shipped.
We are currently only able to accept orders from the UK.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Standard delivery 5-7 working days.|
Please Note: Unfortunately we are NOT able to deliver to P.0. Box Numbers or BFPO Numbers.
|Delivery Schedule We will dispatch your order on receipt of payment. We will normally send your order to you standard delivery in 5-7 working days.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges VAT at 20% is charged on UK orders.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. All of our products are thoroughly checked before despatch and come with a 30 day no quibble guarantee.(Postage is non refundable and all goods must be returned in their original, undamaged condition.)|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Our dolls are thoroughly checked before dispatch and securely packaged. In the unlikely event of goods found to be damaged on delivery, you should inform us by email within three days of the goods arrival to arrange for an exchange or refund.|
Postage is not refundable, but replacements or exchanges for damaged goods only, are posted free of charge.
Due to the natural materials from which our products are made, it should be noted that natural imperfections such as knots or grain in the wood are not considered problematic and will not be classified as damaged but an enhancement to the individual nature of the design.
All goods must be signed for.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm